Rayner Institute
The Visionary & Instructors
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The Visionary
"We have all been given this life to live free and abundant
without the need to take freedom and abundance from anyone"
Mark Rayner
without the need to take freedom and abundance from anyone"
Mark Rayner
Mark Rayner PCCThe Founder of the Rayner Institute is described by those that know him as;
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With over 12,000 hours of Executive Coach instruction experience, 4,300 hours of direct one-on-one coaching, 35 years of research with hands-on work in human behavioral sciences, Mark’s vision of creating a place where people can come to learn the skills to be successful in life is now a reality. Students of the Rayner Institute are taught how to leave behind their past conditioning, embrace their authentic self and learn how to coach others to do the same.
Mark's guiding principle of "You can't get where you want to go holding onto your past" is evident in his life. His genuine approach to his clients creates a high degree of trust with personal insights that result in lasting change.
He has coached, facilitated and taught hundreds of individuals across varying demographics and industries, including:
• Business Executives and Managers
• Mental Health providers. (Psychiatrist, psychologist and counselors)
• Professional Golfers and Football Players
• Olympic Athletes
• Professional Sports Coaches
• Educators
• Oil and Gas (Upstream and Downstream)
• Entrepreneurs (starting a business, family business or established business)
• Sales training
• Dental and Health Care professionals
The Rayner Institute teaches a holistic approach to executive coaching using the philosophies and other fundamental truths as the students explore the competencies of what a professional coach needs to know how to navigate the conversation. In class, we provide a safe environment for the students to explore the fundamentals of professional coaching and also get the opportunity to practice what they learn.
These are my truths from my lived experience and now being taught around the world.
Wish you the very best!
Mark
Mark's Philosophies
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If you what to review my Philosophy on the discipline and science of professional coaching.
Please click this box. First, I would like to share the results of the research I found as it relates to the word Philosophy and the meaning as it was intended. The word Philosophy comes from the Greek ‘philo’, meaning, Love and ‘Sophia’, meaning wisdom. Therefore, going forward, as you read about the philosophies taught at the Rayner Institute, consider keeping in the back of your mind that Philosophy means “Love of Wisdom.”The Rayner Institute teaches a holistic approach to executive coaching using the philosophies and other fundamental truths as the students explore the competencies of what a professional coach needs to know how to navigate the conversation. In class, we provide a safe environment for the students to explore the fundamentals of professional coaching and also get the opportunity to practice what they learn. The Philosophy of professional coaching at the Rayner Institute. As created and implemented by Mark Rayner |
Lizzie loves adventure and setting herself challenges. She channels her energy into making her ambitions a reality. This focus is also evident in how she works with those around her; to inspire them to achieve more. Her passion helps others achieve success by enabling them to unlock their true potential to maximize their personal and professional lives.
With over ten years of senior leadership experience with the UK's leading Retailer – Lizzie has led teams of up to 200 individuals while delivering commercial success. She is also a trained PRINCE2 project manager and a graduate from the Rayner Institute PCC program. |
Elizabeth Martin (Lizzie)
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When she is not redesigning her house or planning her next sporting challenge, Lizzie loves cooking a creative meal for her husband or playing with her two young daughters.
Lizzie challenges herself daily and will, in turn, challenge you. After all, are we here to maximize an opportunity or to limit risk?
Lizzie challenges herself daily and will, in turn, challenge you. After all, are we here to maximize an opportunity or to limit risk?
Lizzie
Kathryn (Katie) Wolters
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Katie completed the ACC and PCC courses at the Rayner Institute and discovered a deep love of coaching along the way. Since completing her coursework, she has worked with clients in a variety of industries as they have found the clarity and direction they need to move with confidence towards their goals.
Professionally, Katie has a dual background in engineering and education. After starting her career as an industrial engineer in the consumer products industry, she obtained a Master's degree in Special Education. She has over 15 years of experience working in public education, where she has led operational project teams as a Lean Six Sigma Black Belt and led professional development for groups spanning from new teachers to C-Level leaders.
A Wisconsin native, Katie now lives with her husband in Colorado, where she enjoys spending time outside hiking, biking, and paddleboarding. She also loves to travel and explore new places.
Coaching has changed Katie's life more than she ever could have imagined and she is excited to work with students at the Rayner Institute as they discover the profound impact coaching can have on their lives as well.
Professionally, Katie has a dual background in engineering and education. After starting her career as an industrial engineer in the consumer products industry, she obtained a Master's degree in Special Education. She has over 15 years of experience working in public education, where she has led operational project teams as a Lean Six Sigma Black Belt and led professional development for groups spanning from new teachers to C-Level leaders.
A Wisconsin native, Katie now lives with her husband in Colorado, where she enjoys spending time outside hiking, biking, and paddleboarding. She also loves to travel and explore new places.
Coaching has changed Katie's life more than she ever could have imagined and she is excited to work with students at the Rayner Institute as they discover the profound impact coaching can have on their lives as well.
Katie
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James Flowers
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"James is a PCC-trained, Rayner Institute Certified, personal and executive coach. In combination with his professional background as a Manhattan-based luxury real estate broker, James has 17 years of experience helping clients insightfully navigate complex life decisions.
In addition to collaborating with and mentoring other coaches, James continues to expand his private coaching practice. He has clients located all across the U.S. and has coached internationally with clients in Canada, Europe and The Middle East. James’s coaching clients have included leaders and C-suite executives from Pfizer Inc., Wilhelmina Models, Barnes & Noble, Citi-Bank, BNY Mellon, Boston Consulting Group, Samsung, JP Morgan Chase, private hedge funds, media and entertainment companies and more.
James’s easy-to-understand coaching style allows his clients to break through barriers in their lives by unraveling subconscious and semi-conscious self-inhibiting patterns. The resulting inner freedom not only creates a much happier and more abundant life for the client, filled with new opportunities and expanding potential, but it also has an uplifting ripple-effect on those in their sphere of influence."
In addition to collaborating with and mentoring other coaches, James continues to expand his private coaching practice. He has clients located all across the U.S. and has coached internationally with clients in Canada, Europe and The Middle East. James’s coaching clients have included leaders and C-suite executives from Pfizer Inc., Wilhelmina Models, Barnes & Noble, Citi-Bank, BNY Mellon, Boston Consulting Group, Samsung, JP Morgan Chase, private hedge funds, media and entertainment companies and more.
James’s easy-to-understand coaching style allows his clients to break through barriers in their lives by unraveling subconscious and semi-conscious self-inhibiting patterns. The resulting inner freedom not only creates a much happier and more abundant life for the client, filled with new opportunities and expanding potential, but it also has an uplifting ripple-effect on those in their sphere of influence."
James
Cassie Gilmore
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Cassie is a graduate of both the ACC and PCC programs at Rayner. Her passion is working with people to empower them to be the best version of themselves possible. She supports and encourages people to uncover the beliefs and experiences in their lives that prevent them from becoming who they were meant to be, inspires them to discover what they want in life and create their own path forward.
Cassie’s background includes extensive senior leadership experience in finance, operations, banking and most recently in strategy, leadership development and executive coaching. She has spent 30+ years coaching her
Cassie’s background includes extensive senior leadership experience in finance, operations, banking and most recently in strategy, leadership development and executive coaching. She has spent 30+ years coaching her
her philosophies in every leadership position she has held and now as a Coaching Facilitator, Leadership consultant and executive coach, she works with her students and clients to empower them, providing a safe, confidential and trusting environment that supports sustained personal and professional growth and a thriving, motivated and engaged individual.
Cassie is a former executive at the world’s largest online retailer and recently relocated from Seattle, WA to West Chester, PA. She has four daughters and now, five grandchildren that keep her very busy! She loves reading challenging and inspiring books, taking spinning classes, white water rafting, being in nature, gardening, and you can often find her in her kitchen with her husband and grandchildren experimenting with new recipes!
Cassie is a former executive at the world’s largest online retailer and recently relocated from Seattle, WA to West Chester, PA. She has four daughters and now, five grandchildren that keep her very busy! She loves reading challenging and inspiring books, taking spinning classes, white water rafting, being in nature, gardening, and you can often find her in her kitchen with her husband and grandchildren experimenting with new recipes!
Cassie
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Patti Paccagnan
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Patti is a graduate of the Rayner Institute. She specializes in Integrative Health Coaching where she empowers people to make lasting changes to restore life balance and well-being. She coaches her clients to tap into their intuition and explore new perspectives where they discover more about themselves and new possibilities that await them.
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Motivated by her inquisitive mind and passion for truth, Patti brings over 20 years’ experience as a Registered Nurse in the fields of Mental Health, Spirituality, Integrative Medicine and Clinical Research. She was part of a team of leading psychiatrists and researchers who developed one of the world’s first evidence-based, e-health tools and was awarded the Lieutenant Governor’s Circle on Mental Health and Addiction’s True Imagination Award (2014). She has been a member of the Mental Health Commission of Canada’s e-Mental Health Steering Committee. She is on the Board of Directors for the International Coaching Federation, Calgary Chapter.
Patti enthusiastically approaches her work as a facilitator with the Rayner Institute. She is constantly in awe of the courage and vulnerability she sees in the students as they apply the concepts to their own lives and then into their coaching sessions. She feels honored to be a part of this deep work and have the opportunity to share how the teachings have transformed her own life.
Patti was born and raised in Calgary where she resides with her husband and two children. She loves to travel with her family and enjoys hot yoga, inspirational books, cooking, gatherings with close friends and spending time in nature.
Patti enthusiastically approaches her work as a facilitator with the Rayner Institute. She is constantly in awe of the courage and vulnerability she sees in the students as they apply the concepts to their own lives and then into their coaching sessions. She feels honored to be a part of this deep work and have the opportunity to share how the teachings have transformed her own life.
Patti was born and raised in Calgary where she resides with her husband and two children. She loves to travel with her family and enjoys hot yoga, inspirational books, cooking, gatherings with close friends and spending time in nature.
Patti
International Division
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Balázs Dobay
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Responsible for Hungarian language education
(Hungary, International - Hungarian, English)
He got his coach certifications at Rayner Institute and LarTCo Consulting. He has BSc in economy, member of several professional and social organizations.
After more than a decade experience in leadership roles and a rising career in management positions he realized, that the potentials within him could be much better used for supporting others, then leading them. He realized, that the knowledge he accumulated during working in the governmental and private sector in the fields of IT, taxation, finance, controlling, HR, accounting and of course education makes it possible to build a self-employed career on with having the “flow” in coaching activities.
As he says, he occupies himself with road-block termination even in life or business matters. His activities are in symbiosis with one another: coaching and mentoring, business consulting, corporate trainings, self-knowledge, inspiration, communication and life quality improvement trainings are all on the palette his company offers.
Lives together with his wife and two daughters in Hungary in a rural environment, but travelling a lot to fulfill his destiny. Working on his MA in HR consultancy at the moment.
His motto is a quote from Frank Herbert: “Instead, tend to the wolf within your fences. The packs ranging outside may not even exist.”
Balázs
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Services
Professional Coach Education
Executive Coach & Leadership Education Executive Coach & Leadership Certification Continue Coach Education Leadership Training Executive Coach Training Accessible Executive Coaching Courses Masterclass Training The Rayner Institute
is a family of coaches. Consider A healthy Family provides the love and support to safely venture into an unknown future. By Mark Rayner |
Company
Rayner Institute Head Office
Mailing Address PO Box 4 Site 14 RR1 Millarville, Alberta T0L 1K0 Canada Admin@raynerinstitute.com For All Enquiries. Toll free 1 (844) 820-7616 Local (587) 349-2707 Admissions (587) 577-5581 |
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Last Updated: February 3rd, 2021
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Rayner Institute PRIVACY POLICY Rayner Institute (the “Company”) is committed to protecting the privacy of its users. This Privacy Policy (“Privacy Policy”) is designed to help you understand what information we gather, how we use it, what we do to protect it, and to assist you in making informed decisions when using our Service. Unless otherwise indicated below, this Privacy Policy applies to any website that references this Privacy Policy, any Company website, as well as any data the Company may collect across partnered and unaffiliated sites. For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our website at www.raynerinstitute.com or through our mobile application. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service. I. CONSENT By accessing our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. In addition, by using our Service, or services across partnered and unaffiliated sites, you are accepting the policies and practices described in this Privacy Policy. Each time you visit our website, or use the Service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy. Whether or not you register or create any kind of account with us, this Privacy Policy applies to all users of the website and the Service. II. INFORMATION WE COLLECT We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address and email address. In addition, we may also track information provided to us by your browser or by our mobile application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work properly. III. HOW WE USE AND SHARE INFORMATION Personal Information: In general, we do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent. We may share your Personal Information with vendors and other third-party providers who are performing services for the Company. In general, the vendors and third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for the Company. For example, when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting and using such personal information for that specific purpose, including by transmitting such information to our vendors (and their service providers) performing these services for the Company. However, certain third-party service providers, such as payment processors, have their own privacy policies in respect of the information that we are required to provide to them in order to use their services. For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your Personal Information will be handled by such providers. In addition, we may disclose your Personal Information if required to do so by law or if you violate our Terms of Use. 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By using the Service, you consent to Weebly’s collection, disclosure, storage, and use of your Personal Information in accordance with Weebly’s privacy policy available at https://www.weebly.com/privacy. VII. LINKS TO OTHER WEBSITES As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them. VIII. AGE OF CONSENT By using the Service, you represent that you are at least 18 years of age. IX. CHANGES TO OUR PRIVACY POLICY The Company reserves the right to change this Privacy Policy and our Terms of Use at any time. If we decide to change this Privacy Policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any such modifications become effective upon your continued access to and/or use of the Service five (5) days after we first post the changes on the website or otherwise provide you with notice of such modifications. It is your sole responsibility to check this website from time to time to view any such changes to the terms of this Privacy Policy. If you do not agree to any changes, if and when such changes may be made to this Privacy Policy, you must cease access to this website. If you have provided your email address to us, you give us permission to email you for the purpose of notification as described in this Privacy Policy. X. MERGER OR ACQUISITION In the event we (or Weebly) undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our (or Weebly’s) assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes here so that you may opt out of the new information practices. We suggest that you check this Privacy Policy periodically if you are concerned about how your information is used. XI. EMAIL COMMUNICATIONS & OPTING OUT We will send you Service-related announcements on occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, or a new enhancement is released, which will affect the way you use our Service, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. Based upon the Personal Information that you provide us, we may communicate with you in response to your inquiries to provide the services you request and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. We may also use your Personal Information to send you updates and other promotional communications. If you no longer wish to receive those email updates, you may opt-out of receiving them by following the instructions included in each update or communication. XII. CONTACT US & WITHDRAWING CONSENT If you have any questions regarding this Privacy Policy or the practices of this Site, or wish to withdraw your consent for the continued collection, use or disclosure of your Personal Information, please contact us by sending an email to admin@raynerinstitute.com. Last Updated: This Privacy Policy was last updated on Tue May 29 2018.
Rayner Institute PRIVACY POLICY Rayner Institute (the “Company”) is committed to protecting the privacy of its users. This Privacy Policy (“Privacy Policy”) is designed to help you understand what information we gather, how we use it, what we do to protect it, and to assist you in making informed decisions when using our Service. Unless otherwise indicated below, this Privacy Policy applies to any website that references this Privacy Policy, any Company website, as well as any data the Company may collect across partnered and unaffiliated sites. For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our website at www.raynerinstitute.com or through our mobile application. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service. I. CONSENT By accessing our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. In addition, by using our Service, or services across partnered and unaffiliated sites, you are accepting the policies and practices described in this Privacy Policy. Each time you visit our website, or use the Service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy. Whether or not you register or create any kind of account with us, this Privacy Policy applies to all users of the website and the Service. II. INFORMATION WE COLLECT We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address and email address. In addition, we may also track information provided to us by your browser or by our mobile application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work properly. III. HOW WE USE AND SHARE INFORMATION Personal Information: In general, we do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent. We may share your Personal Information with vendors and other third-party providers who are performing services for the Company. In general, the vendors and third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for the Company. For example, when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting and using such personal information for that specific purpose, including by transmitting such information to our vendors (and their service providers) performing these services for the Company. However, certain third-party service providers, such as payment processors, have their own privacy policies in respect of the information that we are required to provide to them in order to use their services. For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your Personal Information will be handled by such providers. In addition, we may disclose your Personal Information if required to do so by law or if you violate our Terms of Use. Non-Personal Information: In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns of the Service. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our sole discretion. IV. HOW WE PROTECT INFORMATION We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks. V. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user via Weebly, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the Settings section of the Site, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy. VI. WEEBLY Our Service is hosted by Weebly, Inc. (“Weebly”). Weebly provides us with the online e-commerce platform that allows us to provide the Service to you. Your information, including Personal Information, may be stored through Weebly’s servers. By using the Service, you consent to Weebly’s collection, disclosure, storage, and use of your Personal Information in accordance with Weebly’s privacy policy available at https://www.weebly.com/privacy. VII. LINKS TO OTHER WEBSITES As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them. VIII. AGE OF CONSENT By using the Service, you represent that you are at least 18 years of age. IX. CHANGES TO OUR PRIVACY POLICY The Company reserves the right to change this Privacy Policy and our Terms of Use at any time. If we decide to change this Privacy Policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any such modifications become effective upon your continued access to and/or use of the Service five (5) days after we first post the changes on the website or otherwise provide you with notice of such modifications. It is your sole responsibility to check this website from time to time to view any such changes to the terms of this Privacy Policy. If you do not agree to any changes, if and when such changes may be made to this Privacy Policy, you must cease access to this website. If you have provided your email address to us, you give us permission to email you for the purpose of notification as described in this Privacy Policy. X. MERGER OR ACQUISITION In the event we (or Weebly) undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our (or Weebly’s) assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes here so that you may opt out of the new information practices. We suggest that you check this Privacy Policy periodically if you are concerned about how your information is used. XI. EMAIL COMMUNICATIONS & OPTING OUT We will send you Service-related announcements on occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, or a new enhancement is released, which will affect the way you use our Service, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. Based upon the Personal Information that you provide us, we may communicate with you in response to your inquiries to provide the services you request and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. We may also use your Personal Information to send you updates and other promotional communications. If you no longer wish to receive those email updates, you may opt-out of receiving them by following the instructions included in each update or communication. XII. CONTACT US & WITHDRAWING CONSENT If you have any questions regarding this Privacy Policy or the practices of this Site, or wish to withdraw your consent for the continued collection, use or disclosure of your Personal Information, please contact us by sending an email to admin@raynerinstitute.com. Last Updated: This Privacy Policy was last updated on Tue May 29 2018.