Mark Rayner |
Welcome to the Rayner InstituteI would like to welcome you to the Rayner Institute ACC page. The training outlined below is comprehensive providing you with all the necessary training to be a fully certified and accredited Executive Coach. The course outlined below is 65 hours and qualifies for ACSTH through the International Coach Federation. This can also be taken after you have already taken approved training and transferred to ACTP. Having your Executive Coach Certification you will have added opportunities to coach around the world.
|
LESSON PLAN ACC
Week 1
01 |
INTRODUCTION
Your instructor/s will introduce you to the Self-Actualized Model. The technology and your classroom structure will be reviewed in detail. You and your classmates from different parts of the world will be introduced to each other. This time will be used to create a trusting learning community for optimum learning. You will be establishing the insights around Executive Coach Training. |
02 |
CORE COMPETENCIES, ETHICS AND SELF-ACTUALIZATION OVERVIEW
This class will explore the Core Competencies, Ethics, the self-actualization levels along with examples and how it all applies to coaching and mentoring at the various levels. • 11 Competencies • 28 Ethics • Basic Needs • Safety Needs • Love and Belonging Needs • Esteem Needs • Higher order and Growth needs • Aesthetic Needs • Self-Actualization Needs • Moral Needs • Transcendence Needs. |
Week 2
03 |
INTRODUCTION TO THE SELF-ACTUALIZATION MODEL - TETRAHEDRON
How do you coach to a state of self-actualization? What does coaching a person to self-actualization look like and what effects does it have on your client's ability to identify an imagined future? You will learn the steps to move towards it. • The levels of the Foundation • Discovery • S.A.F.E. to Empowerment. |
04 |
WHAT IS COACHING AND MENTORING?
With the right understanding, you will be able to determine the difference and have the power of using both modalities in the same coaching conversation. • Applying the Coaching Principles • Learning about Mentoring |
Week 3
05 |
COACHING THROUGH THE FOUNDATION
With a hands-on approach, you will discover the power of establishing a proper Foundation for a coaching conversation. * When to coach and when not to • Current Reality for your client • Your client's Imagined Future • The coaching conversation Focus • The coaching conversation Take Away for your client • Coaching practice in class and being mentored by the facilitator. |
06 |
MODEL IN MORE DETAIL
Your instructor will explain the Tetrahedron and the power it represents in a coaching and mentoring conversation. • Four congruent triangles represent strength and integrity for the coach • Foundation • Discovery • S.A.F.E. giving your client empowerment to move towards his/her Imagine Future (Goals) • Coaching practice in class and being mentored by the facilitator. |
Week 4
07 |
THE POWER OF AWARENESS
Again an interactive class where you will learn the power of awareness in a coaching and mentoring conversation. • Conscious thoughts and desires • Subconscious beliefs and the power they have over your client • How to move past the invisible barrier your client is dealing with • Command centre and engine room analogy - All aboard • Coaching practice in class and being mentored by the facilitator. |
08 |
TRUST, PRESENCE AND COMMUNICATION
This class teaches you how to establish trust and a coaching presence. You will discover coaching presence and the power it has in the conversation. • Six steps to establish trust and intimacy • Seven steps in establishing coaching presence • Five steps in effective direct communication • Coaching practice in class and being mentored by the facilitator • Coach after class with your classmate. |
Week 5
09 |
ACTIVE LISTENING AND POWERFUL QUESTIONING
You will learn how to master the skill of active listening and powerful questioning through a lecture and a hands-on exercise in class. • Six types of active listening positions • The five do's and don'ts in powerful questioning • Powerful questioning throughout the six levels of the model • Coaching practice in class and being mentored by the facilitator. |
10 |
REVIEW SELF-ACTUALIZED COACHING MODEL
This class will review what you have learned to date with the application of this knowledge. You now have an opportunity to dive deeper into the model. Time to blend review and new material in another interactive class giving opportunity to practice what you have learned. • Six levels of the Self-Actualization Model • Navigate through the coaching session confidently • Coaching practice in class and be mentored by the facilitator • Coach after class with your classmate. |
Week 6
11 |
CREATING AWARENESS AND DESIGNING ACTIONS
Awareness is your best friend for both you and your client. The more clarity in a person's life the better able they are to move towards what they want to be, do or have in their lives. You will learn how to assist your client in this conversation for more clarity and then designing actions that support their desired future. • Frog Story • Nine steps for facilitating and learning results • Eight steps to designing actions • Coaching practice in class and be mentored by the facilitator • Coach after class with your classmate. |
12 |
PLANNING, GOAL SETTING AND ACCOUNTABILITY
Are you responsible for your client's actions and results? •Five steps to developing planning and goal setting • Ten steps that outline managing and accountability. Coaching practice in class and be mentored by the facilitator • Coach after class with your classmate. |
Week 7
13 |
RAPPORT
Not only will you learn how to establish a healthy rapport with your client, you will also learn what proper rapport makes possible for both you and your client. • Three types of rapport • Appreciative Inquiry overview • Coaching practice in class and be mentored by the facilitator • Coach after class with your classmate. |
14 |
UNDERSTANDING QUESTIONING
In this class, you will learn the categories of questioning and the power they have in different situations. • Proper and improper questions • Questions that challenge • Questions that open up your client • Questions that draw out the information from your client • Coaching practice in class and be mentored by the facilitator • Coaching practice in class and be mentored by the facilitator • Coach after class with your classmate • Coach someone from outside of class. |
Week 8
15 |
WHAT IS, WHAT IS NOT AND ILLUSIONS
In this class, you will learn that "All behavior makes perfect sense". The things you do and do not do on a regular basis have a direct link to what you believe is and is not safe. • Four steps to understanding how you show up to the world • Coaching practice in class and be mentored by the facilitator • Coaching practice in class and be mentored by the facilitator • Coach after class with your classmate. |
16 |
BELIEFS AND REPROCESSING SUBCONSCIOUS BELIEFS
Resolving unresolved issues can be a problem for many people when trying to create positive change in their lives. In this class, you will get a live, practical opportunity to see first how to identify the beliefs and second how to dissolve the falseness around what it is you believe. • Hindering you from obtaining what it is you want from life • Keeping you safe or not • Coaching practice in class and be mentored by the facilitator • Coach after class with your classmate • Coach someone from outside of class for compensation. |
Week 9
17 |
MENTORING AND IT'S IMPORTANCE IN COACHING
Your instructor will illustrate how a coaching conversation can be incomplete without the use of mentoring. Pure coaching draws out the insights from your client while mentoring provides insights based on lived experience from the coach/mentor. • Do's and do not's when it comes to mentoring • Common mistakes made in most coaching conversations • The mistakes made in the heat of the conversation that will lead your client down the wrong path • Coaching practice in class and be mentored by the facilitator • Coach after class with your classmate • Coach someone from outside of class for compensation. |
18 |
I AM, YOU ARE, IT IS
The Self-actualization coaching model foundation sits on the principles of "I am", "You are" and "It is". In this class, you will experience first hand the power of combining the three and the empowerment it brings to your client. Coaching practice in class and be mentored by the facilitator • Coach after class with your classmate • Coach someone from outside of class for compensation. |
Week 10
19 |
S.A.F.E.
What is S.A.F.E.? Safe is where the client is to arrive at the end of the coaching conversation. It supports the client and is designed to have the client leave the conversation with a tangible takeaway. • Self-actualized • Accepting • Free • Empowered • Coaching practice in class and be mentored by the facilitator • Coach after class with your classmate • Coach someone from outside of class for compensation. |
20 |
REVIEW AND CELEBRATION
Completion! This class is an in-depth review of the material shared and final words on the next steps for the students. The experiences of the class get shared with everyone and, as we like to say here at the Rayner Institute, "You will have to do the work to do the work." These twenty classes will have been a hands-on experience. We will take you through the classes you had taken and discuss. This program was designed for you to get practical hands-on price and experience coaching in various situations to prepare you for coaching in the active world of life. Once you complete the testing phase of the course, you will be ready to start coaching and mentoring in any area of life. Congratulations! |
What the Students are Saying
Brent Demchuk |
Brent Demchuk - The Rayner Institute has had a great influence on my coaching. It has provide more that simple tools but rather, it has taught me to assist others in searching their beliefs, values and potential. To be an effective coach in any field, you must know how to listen, and this is a place where you are given any opportunity to learn and apply that skill.
|
Listen to what Brent has to say about his experience at the Rayner Institute. "Best Life Coaching school" |
Balazs Dobay |
Balazs Dobay - The Rayner Institute facilitators were very kind and patient with my "Hungarian" English. It was a tremendous privilege for me to be able to attend the Rayner Institute school and the certificate I received is really precious for me. And above all this I can't find the words to say how grateful I am for having this unique and very effective method now in my hand. This is so great! Hope to meet you soon. I will keep in contact with the institute for sure.
|
Maria Koropecky |
Maria Koropecky - I just want to say that attending the Rayner Institute was transformational for me. I can authentically say I am a different person and there's no turning back. I highly recommend this program. Thank you, Rayner Institute, for the gift you've given me. When I was looking at the best life coaching courses, I found the Rayner Institute. So pleased I found them. MariaWeb Page - www.homespunspa.com/coaching.htm
Email - homespunspa@shaw.ca Telephone # 250 - 812 - 3487 |
Don Rickard Ph.D |
Don Rickard Ph.D. -
|
Jeffrey Robertson |
Jeffrey Robertson - I serve as the Dean of Students for Wounded Warrior Project’s TRACK program. TRACK is a unique, year-long education and employment training program specifically designed for wounded warriors. You can read more about it here: http://www.woundedwarriorproject.org/programs/track.aspx. I’m also a recent graduate of Mark Rayner’s Self-Actualized Coach and Mentor Training (ACC) program.
|
|
|
|
Services
Executive Coach & Leadership Education
Executive Coach & Leadership Certification Continue Coach Education Leadership Training Masterclass Training Executive Coach Training Accessible Executive Coaching Courses |
Company
Rayner Institute Head Office
P.O. Box 517 Calgary, Alberta Canada. T2V 0E9 Admin@raynerinstitute.com Toll free 1 (844) 820-7616 Local (587) 349-2707 Additional Offices
1) 9220 Bonta Beach Road #200, Bonita Springs, Florida, USA 34159 1 (844) 820-7616 2) 8722 East Redwood Lane, Spokane Washington, USA 99217 1 (844) 820-7616 |
|
|
|
|
Last Updated: May 29th, 2018
© COPYRIGHT 2010 - 2017. ALL RIGHTS RESERVED.
Rayner Institute PRIVACY POLICY Rayner Institute (the “Company”) is committed to protecting the privacy of its users. This Privacy Policy (“Privacy Policy”) is designed to help you understand what information we gather, how we use it, what we do to protect it, and to assist you in making informed decisions when using our Service. Unless otherwise indicated below, this Privacy Policy applies to any website that references this Privacy Policy, any Company website, as well as any data the Company may collect across partnered and unaffiliated sites. For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our website at www.raynerinstitute.com or through our mobile application. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service. I. CONSENT By accessing our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. In addition, by using our Service, or services across partnered and unaffiliated sites, you are accepting the policies and practices described in this Privacy Policy. Each time you visit our website, or use the Service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy. Whether or not you register or create any kind of account with us, this Privacy Policy applies to all users of the website and the Service. II. INFORMATION WE COLLECT We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address and email address. In addition, we may also track information provided to us by your browser or by our mobile application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work properly. III. HOW WE USE AND SHARE INFORMATION Personal Information: In general, we do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent. We may share your Personal Information with vendors and other third-party providers who are performing services for the Company. In general, the vendors and third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for the Company. For example, when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting and using such personal information for that specific purpose, including by transmitting such information to our vendors (and their service providers) performing these services for the Company. However, certain third-party service providers, such as payment processors, have their own privacy policies in respect of the information that we are required to provide to them in order to use their services. For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your Personal Information will be handled by such providers. In addition, we may disclose your Personal Information if required to do so by law or if you violate our Terms of Use. Non-Personal Information: In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns of the Service. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our sole discretion. IV. HOW WE PROTECT INFORMATION We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks. V. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user via Weebly, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the Settings section of the Site, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy. VI. WEEBLY Our Service is hosted by Weebly, Inc. (“Weebly”). Weebly provides us with the online e-commerce platform that allows us to provide the Service to you. Your information, including Personal Information, may be stored through Weebly’s servers. By using the Service, you consent to Weebly’s collection, disclosure, storage, and use of your Personal Information in accordance with Weebly’s privacy policy available at https://www.weebly.com/privacy. VII. LINKS TO OTHER WEBSITES As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them. VIII. AGE OF CONSENT By using the Service, you represent that you are at least 18 years of age. IX. CHANGES TO OUR PRIVACY POLICY The Company reserves the right to change this Privacy Policy and our Terms of Use at any time. If we decide to change this Privacy Policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any such modifications become effective upon your continued access to and/or use of the Service five (5) days after we first post the changes on the website or otherwise provide you with notice of such modifications. It is your sole responsibility to check this website from time to time to view any such changes to the terms of this Privacy Policy. If you do not agree to any changes, if and when such changes may be made to this Privacy Policy, you must cease access to this website. If you have provided your email address to us, you give us permission to email you for the purpose of notification as described in this Privacy Policy. X. MERGER OR ACQUISITION In the event we (or Weebly) undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our (or Weebly’s) assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes here so that you may opt out of the new information practices. We suggest that you check this Privacy Policy periodically if you are concerned about how your information is used. XI. EMAIL COMMUNICATIONS & OPTING OUT We will send you Service-related announcements on occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, or a new enhancement is released, which will affect the way you use our Service, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. Based upon the Personal Information that you provide us, we may communicate with you in response to your inquiries to provide the services you request and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. We may also use your Personal Information to send you updates and other promotional communications. If you no longer wish to receive those email updates, you may opt-out of receiving them by following the instructions included in each update or communication. XII. CONTACT US & WITHDRAWING CONSENT If you have any questions regarding this Privacy Policy or the practices of this Site, or wish to withdraw your consent for the continued collection, use or disclosure of your Personal Information, please contact us by sending an email to admin@raynerinstitute.com. Last Updated: This Privacy Policy was last updated on Tue May 29 2018.
Rayner Institute PRIVACY POLICY Rayner Institute (the “Company”) is committed to protecting the privacy of its users. This Privacy Policy (“Privacy Policy”) is designed to help you understand what information we gather, how we use it, what we do to protect it, and to assist you in making informed decisions when using our Service. Unless otherwise indicated below, this Privacy Policy applies to any website that references this Privacy Policy, any Company website, as well as any data the Company may collect across partnered and unaffiliated sites. For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our website at www.raynerinstitute.com or through our mobile application. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service. I. CONSENT By accessing our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. In addition, by using our Service, or services across partnered and unaffiliated sites, you are accepting the policies and practices described in this Privacy Policy. Each time you visit our website, or use the Service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy. Whether or not you register or create any kind of account with us, this Privacy Policy applies to all users of the website and the Service. II. INFORMATION WE COLLECT We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address and email address. In addition, we may also track information provided to us by your browser or by our mobile application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work properly. III. HOW WE USE AND SHARE INFORMATION Personal Information: In general, we do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent. We may share your Personal Information with vendors and other third-party providers who are performing services for the Company. In general, the vendors and third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for the Company. For example, when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting and using such personal information for that specific purpose, including by transmitting such information to our vendors (and their service providers) performing these services for the Company. However, certain third-party service providers, such as payment processors, have their own privacy policies in respect of the information that we are required to provide to them in order to use their services. For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your Personal Information will be handled by such providers. In addition, we may disclose your Personal Information if required to do so by law or if you violate our Terms of Use. Non-Personal Information: In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns of the Service. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our sole discretion. IV. HOW WE PROTECT INFORMATION We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks. V. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user via Weebly, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the Settings section of the Site, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy. VI. WEEBLY Our Service is hosted by Weebly, Inc. (“Weebly”). Weebly provides us with the online e-commerce platform that allows us to provide the Service to you. Your information, including Personal Information, may be stored through Weebly’s servers. By using the Service, you consent to Weebly’s collection, disclosure, storage, and use of your Personal Information in accordance with Weebly’s privacy policy available at https://www.weebly.com/privacy. VII. LINKS TO OTHER WEBSITES As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them. VIII. AGE OF CONSENT By using the Service, you represent that you are at least 18 years of age. IX. CHANGES TO OUR PRIVACY POLICY The Company reserves the right to change this Privacy Policy and our Terms of Use at any time. If we decide to change this Privacy Policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any such modifications become effective upon your continued access to and/or use of the Service five (5) days after we first post the changes on the website or otherwise provide you with notice of such modifications. It is your sole responsibility to check this website from time to time to view any such changes to the terms of this Privacy Policy. If you do not agree to any changes, if and when such changes may be made to this Privacy Policy, you must cease access to this website. If you have provided your email address to us, you give us permission to email you for the purpose of notification as described in this Privacy Policy. X. MERGER OR ACQUISITION In the event we (or Weebly) undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our (or Weebly’s) assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes here so that you may opt out of the new information practices. We suggest that you check this Privacy Policy periodically if you are concerned about how your information is used. XI. EMAIL COMMUNICATIONS & OPTING OUT We will send you Service-related announcements on occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, or a new enhancement is released, which will affect the way you use our Service, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. Based upon the Personal Information that you provide us, we may communicate with you in response to your inquiries to provide the services you request and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. We may also use your Personal Information to send you updates and other promotional communications. If you no longer wish to receive those email updates, you may opt-out of receiving them by following the instructions included in each update or communication. XII. CONTACT US & WITHDRAWING CONSENT If you have any questions regarding this Privacy Policy or the practices of this Site, or wish to withdraw your consent for the continued collection, use or disclosure of your Personal Information, please contact us by sending an email to admin@raynerinstitute.com. Last Updated: This Privacy Policy was last updated on Tue May 29 2018.